TERMS AND CONDITIONS

Last Updated: June 22, 2026

Welcome to the Fore application (“Platform“), provided by PT Fore Kopi Indonesia Tbk (“Fore“, “we“, “us” or “our“).

These Terms and Conditions (the “Terms“) govern the access and use of the Platform and the websites, services, applications, products and other related content available on our Platform provided by us or our affiliates (collectively, the “Services“) by users (“you” or “your“).

These Terms constitute a legally binding agreement between you and us. Please take the time to read these Terms carefully. If you do not agree to these Terms, you may not access or use our Services.

1. OUR SERVICES

We agree to provide the Services to you, which consists of the following aspects:

    1. Order: You can order our products (except items marked or listed as “Sold Out”). You cannot cancel your order after your order shows a “Process” status.
    2. Self-Pickup: You can choose which of our Fore Coffee, Fore Donut, or our outlets you will visit to pick up your purchased items. You must present your order or proof of payment to our barista/staff at the outlet of your choice.
    3. Shipping: You can choose where the item you purchased will be delivered. We work closely with independent shipping partners to deliver your order to you. All shipping services are fulfilled by these shipping partners. You must pay attention to the following conditions:
      • Make sure that the shipping address is correct and accurate before you place your order using the shipping method. A change in the shipping address after you place your delivery order will not affect the ongoing delivery order.
      • Make sure your mobile number is correct and active, because if the order has arrived, but you can’t be contacted, then the order can be returned to the original outlet that was selected when booking. If within a certain time, the order has not reached you, then Fore will give you 3 (three) options, namely: (i) You keep waiting until the system finds a new delivery partner to deliver the order, (ii) you pick it up directly at the outlet, or (iii) you cancel the order and start the refund process.
      • You also agree to the terms and conditions of our delivery partners. We encourage you to read the terms and conditions of our shipping partners.
      • We are not responsible for any damage or loss of orders due to negligence during delivery by independent shipping partners.
      • You can view the contact details of the shipping partner who shipped your order.
      • Fore can automatically change delivery partners, if the delivery partner you choose has not found a courier within a certain period of time. Shipping costs through new shipping partners may change, but you still pay for the fees that were previously charged.
      • You will get a compensation voucher if your order is delayed from a certain time limit. 1 (one) Fore account gets a maximum of 4 (four) compensation vouchers per month.
    4. Vouchers
      1. Birthday Voucher
        • To receive your birthday voucher, you must be a member of Fore Coffee for at least 3 (three) months and fill in your personal data completely.
        • If you join less than 3 (three) months before your birthday, your  voucher will be issued for next year’s celebration.
        • This voucher cannot be exchanged for cash.
      2. Referrals (20% Off)
        • This offer is valid only for new customers who sign up using their mobile number and device that is not yet registered in our app.
        • You will receive a maximum 20% discount voucher of IDR 50,000 within a  maximum  of 1×24 hours after someone makes their first purchase using your referral code.
        • This voucher is valid for 30 (thirty) days from the date of issue.
      3. MyFore Plan Subscription
        • Your MyFore Plan is valid for 30 days from the date of purchase.
        • Vouchers received with MyFore Plan can only be used for purchases on our app.
        • If your plan is about to expire in 1 (one) hour, you cannot change, cancel, or pay manually.
        • You can switch to a new plan, but payment for that plan will be charged on your next charge. You can continue to use the benefits of your current  plan until its validity expires.
        • If you cancel your  current plan, you will still receive the benefits until it expires, and you will not be charged in the next period.
        • Your subscription will be automatically charged for renewal within 3 (three) days after your active plan  ends. If the renewal fails, your plan  will be canceled immediately.
      4. Fore Gift Voucher

        With the Fore Gift Voucher, you can easily send a little happiness to your friends  on Fore. Choose the amount you  like, add a greeting card, and write a personal note. It’s the perfect way to celebrate moments together.

        The Fore Gift voucher is only valid for one transaction per user or device during the promotion period. If the transaction amount is less than the value of the Fore Gift Voucher, the voucher cannot be reused for the next transaction, however, if the transaction amount exceeds the value of the Fore Gift Voucher, the buyer will have to bear an additional fee.

      5. Voucher New User

        Every new user who successfully completes account registration will immediately get 6 (six) vouchers in the “My Voucher” menu consisting of:

        • 20% Discount Voucher (Quota: 3x): 20% discount with a maximum discount value of IDR 50,000,-, with no minimum spend.
        • Shipping Discount Voucher (Quota: 3x): Shipping discount of IDR 10,000 with a minimum spend of IDR 35,000 with Grab Express.

Terms of Use:

      • Vouchers are non-transferable, non-refundable, and non-replaceable.
      • We reserve the right to cancel any transaction or use of the voucher if there is a suspicion of fraud, without notifying the user in advance.
      • We reserve the right to change these terms and conditions without prior notice.

2. FEES AND PAYMENT

The Platform can be downloaded free of charge, however we may charge  for the use of certain features within our Platform.

Our products are subject to a fee that you may  find in our Platform before you place an order. We may also adjust or update fees from time to time based on certain factors, such as the type of goods or the requirements of laws and regulations.

You are required to pay for the products you order using a debit or credit card, or other electronic payment methods provided by independent third parties on our Platform (“Payment Provider“), or other payment methods that may vary from time to time based on our policies (“Payment Method“).

You must officially register with your chosen Payment Provider and use your own payment credentials. If you use the registered credentials of another party, you are solely responsible for all necessary licenses and all losses or disputes arising between you and such other parties, whether caused by you, us, or the negligence or omission of the Payment Provider.

We reserve the right to refuse or delay your payment request using a Payment Method for certain reasons, including but not limited to indications of fraud, deception, violation of these Terms, violation of applicable laws and regulations including those related to card payments, electronic money, payment transaction processing, money laundering, corruption and terrorism financing, or unusual or suspicious behavior,  including any obligations that you have not fulfilled to us.

3. OUR PRIVACY POLICY

We require the collection and use of your information in providing our Services. Our Privacy Policy explains how we collect, use, and provide your information. Our Privacy Policy also describes the different ways you can control your information. You must agree to our Privacy Policy to use our Services.

4. YOUR ACCOUNT

You are required to create an account to use our Services. When you create an account, you must provide accurate information. It is important that you maintain and promptly update the details and other information you provide to us, to keep your information up-to-date and complete.

Please make sure you keep your account password confidential and do not give it out to any third party. If you know or suspect that a third party knows your password or has accessed your account, you must notify us immediately.

You agree that you are solely responsible for the activities that occur under your account, whether to us or to others.

We reserve the right to deactivate your account at any time, including if you fail to comply with the terms of these Terms, or in the event of activity on your account that, in our sole discretion, may cause damage or interfere with our Services, violate the rights of any third party, or violate applicable laws and regulations.

If you wish to stop using our Services and delete your account, you can do so through   the delete account feature on your account profile page. Alternatively, you can contact us for further assistance in the process.

5. YOUR COMMITMENT

Access to and use of our Services is subject to these Terms and all applicable laws. You agree not to:

  1. Access or use our Services if you are not legally capable of agreeing to these Terms;
  2. Make unauthorized copies, modify, adapt, translate, reverse engineer, disassemble, or create derivative works of our Services or any content included therein, including any files, tables, or documentation (or any portion thereof) or determine or attempt to define any source code, algorithm, method, or technique embodied by our Services or any derivative works;
  3. Distribute, license, transfer, or sell, in whole or in part, our Services or any derivative works;
  4. Market, rent, or rent our Services for a fee or reward, or use our Services to advertise or conduct commercial solicitations;
  5. Use our Services for any commercial or unauthorized purpose, including communicating or facilitating commercial advertising or solicitation or spam;
  6. Interfere with or attempt to interfere with the proper operation of our Services, interfere with any network connected to our Services, or bypass any measures we may use to prevent or limit access to our Services;
  7. Incorporate our Services or any portion of them into any other program or product. We reserve the right to refuse services, terminate accounts, or restrict access to our Services at our sole discretion;
  8. Use automated scripts to collect information from or interact with our Services;
  9. Using an inappropriate name for your account, which violates local norms at our sole discretion, or applicable laws and regulations;
  10. Use or attempt to use another person’s account, Service, or system without permission from Fore Coffee or create a false identity from our Services; or
  11. Use our Services to upload, transmit, distribute, store, or otherwise make available: files that contain viruses, trojans, worms, logic bombs, or other harmful materials; advertisements, solicitations, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; any third party personal information; any material that may or may infringe copyright,  trademarks, or any other person’s intellectual property or privacy rights.

We reserve the right, at any time and without prior notice, to terminate your account or disable your access to our Services at our sole discretion for any reason or no reason. Reasons for termination or deactivation of your account may include, but are not limited to, violations of these Terms or applicable laws and regulations.

6. INTELLECTUAL PROPERTY RIGHTS

We respect intellectual property rights and ask you to do the same. As a condition of access to and use of our Services, you agree not to use our Services to infringe any intellectual property rights. We reserve the right, with or without notice, at any time and in our sole discretion to terminate your account and/or block your access to our Services if you infringe or are suspected of infringing any copyright or other intellectual property rights.

Our Platform and our Services, including but not limited to names, logos, program code, designs, trademarks, technologies, databases, business processes, and models, are protected by copyrights, trademarks, patents, and other intellectual property rights registered on behalf of us or our affiliates. We (and our licensors) own all rights and interests in our Platform and our Services, including all intellectual property rights relating to all features contained therein and related intellectual property rights.

We grant you a limited, non-exclusive, revocable, non-licensable, and non-transferable license to (i) download, access, and use our Platform, as is, solely on your device solely for the purpose of using our Services, and (ii) access or use the content, information, and related materials available on our Platform solely for personal purposes and not for commercial purposes. We (and our licensors) reserve all rights and privileges not expressly granted under these Terms. You acknowledge and agree that we may terminate this license at any time for any reason or no reason.

7. INDEMNITY

You agree to defend, indemnify, and hold harmless Fore Coffee, its parent, subsidiaries, and affiliates, and their respective officers, directors, employees, agents, and advisors from and against all claims, liabilities, costs, and expenses, including, but not limited to, attorneys’ fees and expenses, arising out of any breach by you or your account users of these Terms or arising out of a breach of duty,  representation, and your warranties under these Terms.

8. EXCLUSION OF WARRANTIES

Nothing in these Terms will affect any legal rights you have as a consumer that you cannot contractually change or waive.

Our services are provided “as is” and we make no warranties or representations to you regarding our services. We do not represent or warrant to you that:

  1. Our use of the Services will meet your requirements;
  2. Your use of our Services will be uninterrupted, timely, secure, or error-free;
  3. Our services will be safe or free from bugs or viruses. You are responsible for configuring your information technology and computer programs to access our Services. You should use your own virus protection software;
  4. Any information you obtain as a result of your use of our Services will be accurate or reliable; and
  5. Defects in the operation or functionality of any software provided to you as part of our Services will be corrected.

No other conditions, warranties or conditions (including any implied conditions regarding satisfactory quality, fitness for purpose, or fitness for description) apply to our Services except to the extent they are expressly stated in these Terms. We may change, suspend, withdraw, or limit the availability of all or part of our Platform for business and operational reasons at any time without notice.

9. LIMITATION OF LIABILITY

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DAMAGES THAT CANNOT BE LEGALLY EXCLUDED OR LIMITED BY ALL APPLICABLE LAWS AND REGULATIONS, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS, OR SUBCONTRACTORS AND FOR FRAUDULENT FRAUD OR MISREPRESENTATION.

SUBJECT TO THE ABOVE PARAGRAPH, WE WILL NOT BE LIABLE TO YOU FOR:

  1. LOSS OF PROFITS (EITHER DIRECTLY OR INDIRECTLY);
  2. LOSS OF VALUE;
  3. LOSS OF OPPORTUNITY;
  4. LOSS OF DATA EXPERIENCED BY YOU; OR
  5. INDIRECT OR CONSEQUENTIAL LOSSES THAT MAY BE INCURRED BY YOU; OR

LOSS OR DAMAGE THAT MAY BE INCURRED BY YOU AS A RESULT OF:

  1. ANY RELIANCE YOU  PLACE ON THE COMPLETENESS, ACCURACY, OR EXISTENCE OF OUR SERVICES;
  2. ANY CHANGES WE MAY MAKE TO OUR SERVICES, OR FOR PERMANENT OR TEMPORARY DISCONTINUANCE IN THE PROVISION OF OUR SERVICES (OR ANY FEATURES WITHIN OUR SERVICES);
  3. DELETION, DAMAGE, OR FAILURE TO STORE DATA, CONTENT, AND OTHER COMMUNICATIONS MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE  OF OUR SERVICES;
  4. YOUR FAILURE  TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
  5. YOUR FAILURE  TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS  SAFE AND CONFIDENTIAL.

WE ONLY PROVIDE OUR PLATFORM FOR DOMESTIC AND PERSONAL USE. YOU AGREE NOT TO USE OUR PLATFORM FOR COMMERCIAL OR BUSINESS PURPOSES, AND WE ARE NOT LIABLE TO YOU FOR ANY LOST PROFITS, LOSS OF BUSINESS, LOSS OF VALUE, OR BUSINESS OPPORTUNITY.

10. RENEWAL OF THESE TERMS

We may change our Services from time to time, and we may need to make changes to these Terms to accurately reflect our Services. Unless required by law, we will notify you (for example, through our Services) before we make any changes to these Terms and provide you with an opportunity to review the updated Terms before the updated Terms become effective. If you continue to use our Services, you will be bound by the updated Terms. If you do not wish to agree to these Terms or the updated Terms, you may delete your account by contacting us.

11. AGE RESTRICTIONS AND CHILD PROTECTION

  1. User Age Verification Mechanism: When registering an account, the Platform implements a self-declaration age verification feature where you are required to enter an accurate date of birth. Fore reserves the right to request additional proof of identity or official documents at any time to validate the accuracy of such data.
  2. Forms of Access Restrictions for Underage Users: This platform is intended for users who are legally competent according to the applicable laws in the Republic of Indonesia. Users under the age of 18 (or a category of child) must obtain the supervision and consent of a parent or legal guardian before using the Service.
  3. Reporting Mechanism by Parents and/or Children: If a parent or legal guardian discovers that their minor has created an account or accessed the Services without permission, they may apply for account restrictions, blocks, or deletions. Reporting can be officially submitted through our Customer Service. The details are listed in the Contact Us section.

12. OTHERS

      1. Governing Law and Arbitration: These Terms and the subject matter are governed by the laws of the Republic of Indonesia. Any dispute arising out of or relating to these Terms, including any question regarding the existence, validity, or termination of these Terms, shall be referred to and finally resolved through arbitration administered by the Indonesian National Arbitration Board (“BANI”) located at Wahana Graha Lt. 1 & 2, Jl. Mampang Prapatan No. 2, Jakarta 12760, Indonesia at the time of your entry into these Terms,  in accordance with applicable BANI regulations, which are deemed to be incorporated by reference in this Section. The arbitration will be conducted in Jakarta, Indonesia. There will be one (1) arbitrator and the language of arbitration will be Bahasa Indonesia.
      2. Entire Agreement: These Terms constitute the entire legal agreement between you and us and govern your use of our Services and completely supersede any prior agreement between you and us regarding our Services.
      3. No Waiver: Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right under these Terms.
      4. Severability: If a court of competent jurisdiction determines that any provision of these Terms is invalid, then that provision will be deleted from these Terms without affecting the other provisions, and the remaining provisions will remain in effect.
      5. Language: These terms can be translated into one or more other languages. In the event of any discrepancy between the Indonesian version of these Terms and any other language version, the Indonesian version shall prevail.
      6. Separate Terms: Fore may administer various promotional programs, marketing, loyalty programs (points), vouchers, or other specific services through the Platform. Each promotion program will be governed by its own terms and conditions separate from these Principal Terms and Conditions, and shall be an integral part and a single legal entity binding on these Principal Terms and Conditions.

13. CONTACT US

You can contact us through the Contact Us page on the Platform, call us, or via WhatsApp at +6281211118456. Our operating hours are Monday-Sunday at 08.00-20.00 Western Indonesia Time.

All of your correspondence will be recorded and stored in accordance with our Privacy Policy.